Accessibility Policies at the Office of the Legislative Assembly

General

The Office of the Assembly is committed to providing barrier-free access for persons with disabilities. These policies are meant to help you to use our programs, goods, and services, and to understand what you can expect from the Assembly in providing barrier-free services.

We will do our best to ensure that our policies, practices, and procedures are consistent with the core principles of independence, dignity, integration, equality, and opportunity.

All of our programs, goods, and services are developed taking into account the needs of persons with disabilities. We are all trained to consider persons with disabilities in our day-to-day work and in welcoming people with disabilities who visit the Legislature or use our programs, goods, and services.

Communications and Information

You may communicate with us in a manner suited to your needs and abilities.

We will do our best to communicate with you taking into account your disability. We will do our best to use plain language and to provide information upon request and in a timely manner.

You may access and use our information in a manner suited to your needs and abilities, and we will do our best to deliver our information in accessible formats.

Feedback

If you would like to comment on how well we provide access to our facilities, programs, and services, you may do so by contacting Vicki Whitmell, Chair, ODA Working Group, Legislative Assembly of Ontario, Queen's Park, Toronto, Ontario M7L 1A9. Telephone 416-325-3939. Email: accessibility@ontla.ola.org.

We will respond that we have received your comment and indicate when you will hear from us, if further action or information is needed. We will make sure the proper person is advised.

Assistive devices

You may bring your own personal assistive devices to public areas in the Legislative Building or to use any of the programs, goods, and services we offer, provided that the operation of such a device does not conflict with policies or guidelines relating to the business of the Legislative Assembly.

Notice of service disruption

Notice of temporary or long-term disruption to our programs and services will be posted on our website and signage will posted in relevant areas. The information posted will include possible alternatives to accessing our programs and services during the disruptions. You can also call Parliamentary Protocol and Public Relations at 416-325-7500 or TTY 416-325-9426 before you visit.

Support persons

If you are accompanied by a support person or persons you may access the Legislative Building and use the programs, goods, and services we offer, provided that the presence of a support person doesn’t conflict with the policies or guidelines related to the business of the Legislative Assembly. We will provide notice of any admission fee that may be charged for a support person. We will advise you of any special circumstance where a support person may be needed.

Service animals

If you are accompanied by a service animal you are permitted to access all public areas of the Legislative Building and to use the programs, goods, and services we offer unless the presence of a service animal is otherwise excluded by law, such as in a kitchen area or other areas where food may be prepared. Where service animals are not permitted, we will assist you in making sure that your service animal is kept in a safe and secure area, and that direct assistance is given to you as needed.

Accommodation

To request accommodation or assistance for any program, good or service, you can

  • speak with an on-duty Office of the Assembly staff member;
  • contact the relevant branch providing the program, goods or services; or
  • contact the Assembly's ODA Working Group at 416-325-3939 or accessibility@ontla.ola.org.

We request as much notice as possible to allow us to best meet your individual needs.

Accessibility Plan

The Assembly has an Accessibility Plan which outlines our commitments to removing existing barriers and to ensuring that no new ones are created. Paper and alternate formats are available upon request from Vicki Whitmell, Chair, ODA Working Group, Legislative Assembly of Ontario, Queen's Park, Toronto, Ontario M7L 1A9. Telephone 416-325-3939. Email: accessibility@ontla.ola.org.

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