Accessibility Policies at the Office of the Legislative Assembly

Notice to the Public

The Office of the Assembly is committed to providing barrier free access to the Legislative Building and the programs, goods, publications and services that we provide. These policies outline what persons with disabilities can expect from the Assembly.

Our Policies

General

We will do our best to ensure that our policies, practices and procedures are consistent with the core principles of independence, dignity, integration, equality and opportunity, and that our programs, goods, publications and services take into account the needs of persons with disabilities.

Those of us who work at the Office of the Assembly have been trained to consider persons with disabilities in our day-to-day work and in welcoming people with disabilities who visit the Legislature or use our programs, goods, publications and services.

Communications and Information

You may communicate with us in a manner best suited to your needs and abilities. We will do our best to communicate with you based on your particular needs. We will also do our best to use plain language and to respond appropriately and in a timely manner to your questions, comments or requests.

We will do our best to deliver our information and publications in accessible formats. If these formats do not meet your needs, alternate formats are available upon request. Contact accessibility@ontla.ola.org or call 416-325-3939.

The Assembly’s website http://www.ontla.on.ca provides information on our accessibility policies and basic information for accessing the Legislative Building and the Assembly’s publications, products and services.

Assistive devices

You may bring your own personal assistive devices to access public areas in the Legislative Building and to access or use any of the programs, publications, goods and services we offer as long as the operation of such a device does not conflict with policies or guidelines relating to the business of the Legislative Assembly.

Notice of service disruption

Notice of temporary and/or long-term disruption to our programs and services will be posted on our website http://www.ontla.on.ca and signage will posted in relevant areas. The information posted will include possible alternatives to accessing our programs and services during the disruption.

If you would like to find out if there are any disruptions before coming to the Legislature may call Parliamentary Protocol and Public Relations at 416-325-7500 or TTY 416-325-9426.

Support persons

If you are accompanied by a support person or persons you may access the Legislative Building and use the programs, publications, goods and services that we offer as long as they do not conflict with the policies or guidelines related to the business of the Legislative Assembly. We will provide notice of any admission fee that may be charged for a support person and will advise you of any special circumstance where a support person may be needed.

Service animals

If you are accompanied by a service animal you are permitted to access all public areas of the Legislative Building and to use the programs, publications, goods and services we offer unless the presence of a service animal is otherwise excluded by law, such as in a kitchen or in other areas where food may be prepared. Where service animals are not permitted, we will assist you in making sure that your service animal is kept in a safe and secure area and that direct assistance is given to you as needed.

Contacting us

If you would like to request accommodation or assistance for any program, publication, good or service, you should:

  • Speak with an on-duty Office of the Assembly staff member;

OR

  • Contact the relevant branch providing the program, publication, good or service;

OR

We request that you give us as much notice as you can for us to best accommodate your individual needs. Thank you.

Feedback

If you would like to comment on how well we provide access to our building, publications, programs or services, you may do so by contacting:

Vicki Whitmell
Chair, AODA Working Group
Legislative Assembly of Ontario
Queen’s Park, Toronto, Ontario M7A 1A9

Telephone: 416-325-3939
Email: accessibility@ontla.ola.org

If you have a request, a comment or a complaint, we will respond and will indicate when you will hear from us if further action or information is needed. We will make sure that the proper person(s) is advised.

Our Accessibility Plan

The Assembly publishes an Accessibility Plan which is updated regularly. This plan outlines our commitments to removing existing barriers and to ensuring that no new ones are created. Alternate formats of this plan are available upon request.

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