The Honorable Steve Peters, Speaker of the Legislative Assembly
This annual accessibility plan has been developed by the Legislative Assembly of Ontario to outline its commitments for 2010-2011 to ensure that no new barriers are created and that, over time, existing ones are removed.
The Legislative Assembly continues to build on its achievements by implementing initiatives to make Ontario an inclusive and accessible province where people of all abilities have a chance to fully achieve their potential.
All public sector and broader public sector organizations are required by law to have an annual accessibility plan and to make it available to the public. This is the seventh year in which plans have been written and are being implemented by organizations such as ours across the province.
The Legislative Assembly is committed to improving accessibility through identifying, removing and preventing barriers in key areas of customer service, employment, communications and information, and the built environment.
At the Assembly we continue to build on the success of our previous plans and are continuing to look for ways to better meet the needs of people with disabilities who come into contact with the Assembly, regardless of whether they are staff, members of the general public or Members of the Provincial Parliament.
If you have any comments or concerns, I encourage you to send them using the contact information located at the end of this document.
Hon. Steve Peters
Speaker, Legislative Assembly of Ontario
1. The Assembly will establish policies, practices and procedures relating to the provision of goods and services to people with disabilities.
2. The Assembly will use reasonable efforts to ensure that the Assembly's policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality and opportunity.
3. The Assembly will continue its practice of allowing people to use their own personal assistive devices to access its goods and use its services. This practice is being formalized into a policy.
4. Assembly staff will communicate with a person with a disability in a manner that takes into account his or her disability.
5. The Assembly will continue its practice of allowing people with disabilities to be accompanied by their guide dog or service animal in the Legislative Building.
6. The Assembly will continue its practice of permitting people with disabilities who use a support person to bring that person with them while accessing the Assembly's goods or services in the Legislative Building.
7. The Assembly will provide notice of any admission fee that may be charged for a support person of a person with a disability.
8. The Assembly will provide notice when facilities or services that people with disabilities rely on to access or use the Assembly's goods or services are temporarily disrupted.
9. The Assembly will train staff, volunteers and contractors who interact with the public on a number of topics as outlined in the customer service standard.
10. The Assembly will train staff involved in developing Assembly policies, practices and procedures on the provision of Assembly goods and services on a number of topics as outlined in the customer service standard.
11. The Assembly will establish a process for people to provide feedback on how the Assembly provides goods or services to people with disabilities and how it will respond to any feedback and take action on any complaints. The information about the Assembly's feedback process will be made readily available to the public.
Focus Area: Built Environment: The design of the Assembly's security desks will be modified to ensure that those with disabilities have proper access to the desks.
Focus Area: Built Environment: There will be a review of the washrooms in the Pages' quarters in the Legislative Building to ensure that they meet the needs of those with disabilities.
Focus Area: Built Environment: Consideration will be given to installing hand railings on the stairs behind the grand staircase.
Focus Area: Built Environment: An elevator will be installed in the west wing of the Legislative Building housing the Office of the Lieutenant Governor.
Focus Area: Built Environment: Signage throughout the main Legislative Building will continue to be reviewed to ensure that it is appropriate for those with disabilities.
Focus Area: Information and Communication: The Working Group will organize an accessibility awareness event tied in with the Assembly's Health Fair to inform Assembly staff about the new AODA regulations and to make them more aware of the needs of the disabled.
Focus Area: Information and Communication: As part of its efforts to make all of its publications fully accessibility, the Assembly will review the current standards that it uses to create, capture and preserve information. The goal is to make the materials available on its website in a fully accessible format.
Focus Area: Information and Communication: Improve accessibility to the proceedings of the Legislature for those seated in the Speaker's Gallery, the public area of the Chamber with barrier-free access.
Comments about the Legislative Assembly's accessibility plan are always welcome.
For more information please contact:Vicki Whitmell, MLS
Alternate formats of this document are available free upon request from:Publications Ontario
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